Archive for the ‘Podcasts’ Category

Hilary @ O2 Ideas Room

Build your Business online

We got some great feedback from you recently on what articles you’d like to see more of here on The Ideas Room and what topics you’d like to see covered in our webinars. We’ll try to cover as many of your suggestions as possible over the coming months.

There were a couple of requests for more information on how to grow your Business Online and on Facebook & Twitter.
In April, Arabella Judd from Radical took us through ‘How to Build your Business Online’. In this webinar, Arabella discusses Consumer behaviour when buying online, how to engage with your customers, making sure your website answers your objectives, Search Engine Optimisation and more.
Here’s an interesting article on Crackbird, The tweet-to-eat South William Street Restaurant, who successfully used Twitter to promote, advertise and take bookings for the restaurant.
If you’ve seen any good articles or case studies on Social Media for business please share them with us.

Elaine @ O2 ideas room

Ideascast webinar – Building your Business Online

Thanks for joining our Ideascast Webinar last Thursday. If you missed it, you can view the session here. And watch this space over the next few days – any questions we didn’t get back to will be answered here.

Thanks and we’ll be in touch about next month’s topic.

Hilary @ O2 Ideas Room

Free Ideascast Webinar today

Building your Business online

Arabella Judd will discuss how to build your company’s online presence and even make money online. Why not join us Today 7th April 2011 at 1.00pm on

Arabella Judd, Digital Group Head from Radical will be discussing online basics for SMEs. Topics will include: optimising and driving traffic to your website, using social media and making money with your website.

Alex Gibson

Customer Service Techniques Podcast

In this podcast Alex Gibson from the “Persuaders Marketing Podcast” is joined by Elaine Russell, the head of O2′s Customer Experience Program and Mark Cullen the Director of prominent Market Research Company W5. This interview explores the marketing techniques used to provide customers with the best service possible and how companies juggle catering to the masses while at the same time retaining that personal touch that is so vital to customer loyalty.
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